Website Recommendations

If you decide to use our AI assistant services, you should also comply with GDPR rules and other relevant regulations. This is particularly relevant if you intend to use the AI assistant for automated contact collection and the processing of personal data in general.

Personal Data Processing Policy

Along with obtaining consent, the chatbot user should be informed about how their personal data will be processed. Therefore, you must include a link to your personal data processing policy in the chatbot footer or in its text (at the beginning of the conversation).

Typically, this will involve consent or legitimate interest. The purpose will then be communication with support, handling inquiries or complaints, and possibly also sending commercial communications, where you must obtain explicit consent.

Example Implementation for Your Policy

Purpose of processing: Use of AI Assistant. On our website, we use an AI assistant to handle your inquiries, complaints, or other similar purposes. We process personal data on the basis of legitimate interest, or on the basis of consent for data you provide to us.

AI Processing: Please note that artificial intelligence will be involved in the processing of personal data for this purpose.

Scope of processing: IP address, device type, browser language, time zone, and all data you provide to us (name, surname, email, phone, etc.).

Duration of processing: We process your personal data for 3.5 years from the date of entry into the AI assistant (submitting an inquiry).

Cookie Settings

On your website, it is advisable to properly configure the cookie banner. That is, to inform users which cookies you use on the page and in the chatbot. We recommend using appropriate tools such as Cookiebot, Cookiefirst, or Cookie-Script.

LocalStorage / SessionStorage

As part of our operations, we use LocalStorage/SessionStorage for data storage. We store the following data:

  • ✓ Current conversation history
  • ✓ Conversation state / time
  • ✓ List of visited URLs
  • ✓ User ID (unique identifier)

AI Interaction Disclosure (AI Act)

Under the AI Act legislation, it is mandatory to ensure that the user is transparently informed before interacting with AI. Therefore, when using the chatbot, there must always be a clear and visible notice before the conversation with AI. This must always be clearly and prominently stated in the chatbot.