Artificial intelligence is changing the face of public administration in the Ústí region. The virtual assistant ÚK Bot shows an impressive 92% accuracy in responses and 80% user satisfaction after four months of operation. How did the regional office successfully implement AI technology into everyday communication with citizens, and what experiences did the first phase of operation bring?

The Innovation Center of the Ústí Region (ICUK) needed to streamline its online communication with website visitors, service seekers, and potential clients. ICUK offers a wide range of services including space rental, mentoring, educational programs, and startup support. With the growing number of website visitors and the demand for instant information availability, there arose a need for an intelligent solution that could provide accurate and relevant information in real time while assisting visitors in navigating through ICUK's services.